Welcome, how can we help you today?

Webshare team is here to help you in any way possible. Plus, we have all been using Webshare Proxy for years.

Proxies Not Working

My proxies are not working, how can I fix them?

How To Resolve Proxy Errors

You can troubleshoot most of the proxy issues by navigating to the Proxy Errors stats page by following the steps below:

  1. Navigate to Proxy Error page.
  2. The top cause of errors will be listed on the Proxy Errors widget.
  3. You can follow the How to fix? steps to resolve any proxy errors.
I don't see any errors in the Proxy Error page but my proxy does not connect

If you do not see any errors in the Proxy Error page, make sure that you can send requests to Webshare Proxy by viewing your Proxy Stats page. If there are no successful requests on the Proxy State page, your proxy is not configured successfully in your application. In this case, we recommend reading Setup & Configure Proxies help section.

My proxies are banned

For Cloud and Premium Proxies, we recommend trying proxy list rotation to get new proxies. If your proxies are still banned, please consider upgrading to Dedicated Proxy plans for the ultimate privacy.

Uptime Policy

Webshare proxies are monitored 24/7 for any system outages or system slowdowns. Our network operations center resolves majority of the outages in less than 15 minutes. With Webshare Proxy, you can expect to have over 99.9% uptime every month.