Webshare Proxy is optimized to keep long-running connections up. However, during updates, you may experience disconnects at most once an hour. In order to have the best network resiliency, we recommend re-connecting to proxies every 1 hour.
We're available 6:00 AM – 6:00 PM PT, Monday through Friday. We do our best to respond to each request with a personalized reply within 24-48 hours.